Frequently Asked
Questions

Our comprehensive RCM services include:

We use pre-submission scrubbing and advanced analytics to minimize denials:

• Pre-submission review: Every claim is checked for common errors before submission
• Eligibility verification: Real-time insurance verification prevents coverage issues
• Coding accuracy: Certified coders ensure proper CPT and ICD-10 coding
• Documentation review: We help ensure medical necessity is properly documented
• Denial analytics: We track patterns and implement preventive measures

Our clients typically see denial rates drop by 40-60% within the first 90 days.

Our average collection rate is 98-99% for clean claims, significantly above industry average:

• Clean claims (98-99%): Properly documented and coded claims
• Overall collection rate (94-96%): Including complex cases and appeals
• Days in A/R: Average of 25-30 days vs. industry average of 45+ days
• First-pass resolution: 92% of claims are paid on first submission

We provide detailed monthly reports showing your specific metrics and improvement areas.

Our patient billing process is designed to be professional and effective while maintaining positive patient relationships:

• Clear statements: Easy-to-understand billing statements with payment options
• Payment plans: Flexible payment arrangements for patients in need
• Online portal: Convenient online payment and statement access
• Insurance follow-up: We handle insurance communications before billing patients
• Compassionate collections: Respectful collection practices that preserve relationships

We also provide financial counseling services to help patients understand their benefits and options.

We offer comprehensive compliance reviews and ongoing support to ensure your practice meets all regulatory requirements:

• HIPAA compliance: Privacy and security assessments with remediation plans
• Billing compliance: Regular audits to ensure proper coding and documentation
• Regulatory updates: Stay current with changing healthcare regulations
• Staff training: Compliance education for your team
• Documentation review: Ensure medical records meet legal and insurance requirements
• Risk assessment: Identify and address potential compliance vulnerabilities

Yes, we utilize top-tier technology platforms and stay current with industry innovations:

Data security is our top priority. We implement comprehensive security measures:

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access controls: Role-based access with multi-factor authentication
• Regular audits: Security assessments and vulnerability testing
• Staff training: Ongoing HIPAA and security training for all team members
• Business Associate Agreement: Comprehensive BAA covering all HIPAA requirements
• Incident response: Documented procedures for any security incidents

We provide comprehensive reporting and analytics to help you make data-driven decisions:

Absolutely! We understand that every practice has unique needs, and we offer flexible service packages tailored to your specific requirements:

• Service selection: Choose from our full suite of services or select specific components
• Scalable solutions: Start small and add services as your practice grows
• Specialty-specific: Customized approaches for different medical specialties
• Practice size flexibility: Solutions for solo practitioners to large group practices
• Transition support: Special packages for practices switching from other vendors

Contact us for a free consultation to discuss your specific needs and receive a customized proposal.

FCPS stands out in several key areas:

We're not just a vendor – we're a strategic partner invested in your practice's success.

Getting started with FCPS is simple and straightforward:

We offer flexible pricing models designed to align with your practice's needs and growth:

• Percentage of collections: Performance-based pricing that aligns our success with yours
• Fixed monthly fee: Predictable pricing for budgeting purposes
• Hybrid models: Combination of fixed and performance-based components
• Project-based: One-time fees for specific services like credentialing

Contract Terms: We offer flexible contract terms, typically 12-24 months, with options for shorter commitments on a case-by-case basis. No long-term lock-ins or penalties for early termination with proper notice.